IT-ServiceDesk Support

Unable to retrieve incoming emails in the ticket system

Outage
Mon 06/22/2026 11:00 AM - Mon 06/22/2026 05:00 PM

Due to a technical issue, our ticket system is currently unable to retrieve new incoming emails. Please use alternative channels to contact us, such as
1. Phone (0241 / 80 24680)
2. Chat (chat button on https://help.itc.rwth-aachen.de)
3. Ritchy (https://ritchy.itc.rwth-aachen.de)
We are already working to resolve the issue.
We apologize for the resulting delay in processing emails.

22.06.2026 14:34
Updates

Emails are now flowing into the ticketing system again. We apologize for the delay in processing them.

22.06.2026 17:11