RWTHmoodle

You can find more information about the service in our documentation portal.

RWTHmoodle: Problem importing CSV files

Partial Outage
Thu 12/11/2025 12:30 PM - Thu 05/07/2026 08:00 AM

When data containing certain special characters are imported via CSV uploads, RWTHMoodle may alter the imported data. For example, grades marked with “++” and “--” currently do not import correctly, even though they are included in the “RWTH-Notenspiegel”.
To avoid errors, go to “Grades” and select “Scales”. The available scales are listed there. Click the pencil icon to set the desired scale as the standard or remove it. Select only the “RWTH-Notenspiegel (aktuell)” as the standard.

23.04.2026 12:37

Austausch Datacenter Core-Router

Partial Maintenance
Tue 04/28/2026 09:00 AM - Tue 04/28/2026 03:00 PM

Im angegebenen Zeitfenster werden die beiden redundanten Datacenter Core-Router gegen leistungsfähigere Router ersetzt. Da der Austausch wechselseitig erfolgen kann, ist dieser unterbrechungsfrei geplant.

25.03.2026 15:48

Recently expired reports

sporadic problems with opencast videos

Partial Outage
Fri 04/10/2026 10:16 AM - Thu 04/16/2026 03:13 PM

In some cases, Opencast videos are not displayed or an error message appears instead of the video. The error messages are “403 Forbidden” or “unexpected token”.
This issue occurs when multiple videos are embedded on a single page.

We are working on a solution.

15.04.2026 10:17

Maintenance MFA Database Server

Maintenance
Tue 04/21/2026 07:00 AM - Tue 04/21/2026 07:20 AM

Maintenance work will be performed on the MySQL database servers for the Multi-Factor Authentication (MFA) service during the specified time period.

As a result, MFA will be unavailable between 7:00 a.m. and approximately 7:20 a.m. During this period, new logins to the VPN and services using RWTH Single Sign-On will not be possible; existing sessions will remain active.

24.03.2026 11:34

Playback errors with embedded YouTube videos (Apple devices only)

Notice
Mon 10/27/2025 03:00 PM - Thu 04/23/2026 12:02 PM

Currently, YouTube videos that have been embedded using H5P activity display ‘Error 153’. The error occurs on Apple devices only but is in relation to the used device and browser. The problem applies to the newest version as well as older ones.

30.10.2025 15:36
Updates

YouTube videos embedded in H5P content currently have limited functionality on Apple devices using the common browsers Firefox, Chrome, and Safari. On macOS, they can be played in Chrome and Firefox, but in Safari, error 153 appears instead of the video. On iOS and iPadOS, error 153 appears in Safari, Firefox, and Chrome.
The cause is a bug in WebKit-based browsers combined with a change in the guidelines for the embedded YouTube player. Unfortunately, there is currently neither a fix for the bug nor a solution from Moodle or H5P. As a workaround, please use a browser other than Safari and a device other than an iPhone or iPad on macOS.

23.04.2026 12:00