sciebo

Currently, there are issues with collaborative document editing in Sciebo.

Documents opened via Nextcloud-Office (Collabora) cannot be reliably loaded or edited when shared across federated instances (i.e., between different Nextcloud/Sciebo instances).

Similarly, OnlyOffice is experiencing issues with federated collaboration, as changes are not being properly synchronized, leading to diverging versions of documents.

The service providers are actively working on a fix.

The issue is still being worked on. Collaborative editing beyond instance boundaries is currently not possible. A summary and updates can be found here:
https://docs.sciebo.de/docs/apps/office/

We will also announce updates here

The difficulties with federated sharing with the Nextcloud Office (Collabora) editor have been resolved.
The issue with the OnlyOffice document editor remains.
OnlyOffice will still be deactivated at the end of February.

There are currently difficulties with the sciebo client version (3.17.4 Windows), which is indicated by the error message “Server could not complete the request.”
Therefore, the sciebo client version (3.17.3, Windows) should be used temporarily, which can be downloaded from the following link:

https://install.sciebo.de/Sciebo-Windows-3.17.3-34773-x64.msi

The request to update the client to a newer version must be ignored for temporary use.

We are working on a solution with high priority.

We continue to recommend that you do not update to the latest version 4.0.4. We recommend using version 3.17.3 on Windows.
The specialist department is currently testing a new version that should resolve all issues.

Further information and workarounds can be found at the following link:

https://docs.sciebo.de/docs/faq/#nach-dem-update-des-clients-erhalte-ich-einen-interner-serverfehler

The operators state the issue has been resolved. Internal tests did work smoothly.

There is currently a fault in the LDAP system.
The specialist department is already working on a solution.

The issue has been resolved.

My.Sciebo is unavailable.
The specialist department is already working on a solution.

The issue has been resolved.

The sciebo contact form is currently not working.

The relevant department has been informed and is already working on a solution.

The error has been fixed.

There is currently a problem with Overleaf in Sciebo – a 504 Gateway Timeout error appears when opening the site. The specialist department has been informed and is working on a solution.

Die Störung konnte behoben werden.

Currently, support requests submitted via the Sciebo support form (https://www.hochschulcloud.nrw/de/kontakt/index.shtml) are not being forwarded to the IT-ServiceDesk.
We kindly ask you to contact the IT-ServiceDesk directly for any inquiries:
https://help.itc.rwth-aachen.de/service/b734502cd73e4201b1f763a65a61bf9c/article/cbf1b80232b34626bbd53dda48578c09/

We will inform you here as soon as the form can be used again.

The issue has been fixed.

The service sciebo is currently only partially usable.

The reason for this is a technical problem.

The relevant department has already been informed and is working on resolving the issue.

The problem has been fixed.

The guest instance of sciebo will be migrated to Nextcloud on September 10, 2025. Please note that during the migration your external partners will no longer be able to access their guest sciebo accounts or the shared data.

The guest instance is available again.

Due to an unintentional configuration error, a data protection incident occurred on Monday, 11 August 2025, between 11:36 and 11:58 a.m. (or, in the context of RWTHmoodle, until approximately 12:40 p.m.):
Logged-in users may have been able to view the data of other logged-in users.
The following services are affected (analysis is ongoing):
- RWTHmoodle
- Git-Ce
- RWTHgpt
- Sciebo (only data in MySciebo)
- GigaMove
Affected persons will be informed separately by email.
If you have any questions, please contact our IT Service Desk (servicedesk@itc.rwth-aachen.de).

The analysis has already been completed for most of the affected services. The affected users have been identified and informed by us. Once the analysis has been finalised, we will provide another update here.

The Overleaf tile is currently only displayed sporadically. The cause lies with OwnCloud and will be resolved with the migration to NextCloud. This link leads directly to Overleaf:
https:
rwth-aachen.sciebo.de/apps/overleaf_owncloud/launcher/launch

Das Problem wurde durch die Migration behoben

From August 12 to August 14, 2025, the Sciebo instance of RWTH Aachen will be migrated from ownCloud to Nextcloud.
The migration will be carried out by the University of Münster's IT operations team.
The RWTH Aachen instance will likely be unavailable for approximately 48 hours during this period.
Further information will follow.
Up-to-date information regarding the migration can be found at:
https:
wwuit-sys.zivgitlabpages.uni-muenster.de/sciebo/docs/en/nextcloud-migration/

Migration is done

Today, there was a technical malfunction with this service. This temporarily led to limitations in the service. The malfunction has now been resolved, and the service is fully available again.

RWTH Single Sign-On login ist not possible at the moment.
Existing sessions are not affected.
We are working on fixing the problem.

The problem has been solved.

For security-critical reasons, the Overleaf integration in sciebo has been disabled by the University of Münster. Currently, it cannot be assessed when this will be put back into operation

Overleaf is now deactivated until further notice. The data can still be downloaded, but it is no longer possible to compile anything.

The compiler in overleaf in sciebo has been reactivated.

There are currently disruptions to RWTH Single Sign-On. After entering your login details, the screen loads and then an Internal Server Error appears. This affects all services that use the RWTH Single Sign-On login.
The specialist department has been informed and is working to resolve the issue.

The problem has been fixed.

During this period, the routing of the previous XWiN routers (Nexus 7700) will be switched to the new XWiN routers (Catalyst 9600). These routers are essential for RWTH's network connection. This changeover also requires the migration of the DFN connection, which is switched redundantly to Frankfurt and Hannover, and the RWTH firewall to the new systems.
There will be complete or partial outages of the external connection during the maintenance window. All RWTH services (e.g. VPN, email, RWTHonline, RWTHmoodle) will not be available during this period. The accessibility of services within the RWTH network will be temporarily unavailable due to limited DNS functionality.

Der Uplink nach Frankfurt wurde erfolgreich auf das neue System geschwenkt.

Umbau des Uplinks nach Hannover beginnt.

Uplink nach Hannover auf das neue System umgezogen.

BGP v4/v6 nach Frankfurt und Hannover sind nun über die neue Routern funktional.

Es stehen noch ein paar kleinere Nacharbeiten an.

Wartung ist abgeschlossen. Der Datenverkehr läuft nun vollständig über die neuen Router!

Problematik mit der Anbindung zur Physik identifiziert, Lösung erfolgt morgen früh.

In der angegebenen Zeit findet ein Update unseres MFA-Backends statt. Während dieser Zeit können neue RWTH Single Sign-On Sitzungen mit MFA nicht gestartet werden. Weiterhin sind neue VPN-Sessions nicht möglich. Bestehende Sitzungen (SSO & VPN) bleiben unbeeinträchtigt aktiv.
Aufgrund von fehlenden Policies konnten nicht alle Token gefunden werden und es kam zu Problem bei der Anmeldung.

Bitte beachten Sie, dass der RWTH Single Sign-On (SSO) während der oben genannten Zeit aufgrund geplanter Wartungsarbeiten für wenige Sekunden nicht verfügbar sein wird.
Betroffene Dienste: Alle Anwendungen, die den SSO verwenden.
Auswirkungen: Es können keine neuen Sitzungen gestartet werden und bestehende Sitzungen sind nicht nutzbar. Nutzerinnen und Nutzer in bereits geöffneten Anwendungen können jedoch bis zu ihrem Logout normal weiterarbeiten.
Während der Wartung sehen Sie eine entsprechende Wartungsseite.

This evening around 20:25 - 21:00 there was a performance low in the SSO service and was checked by the specialist department during this time. The problem has been solved and fast logins without waiting times are possible again.

At the moment, single sign-on and multi-factor authentication are sporadically disrupted. We are already working on a solution and ask for your patience.

Due to login problems the use of sciebo is currently not possible. The operator is already working on a solution.

Due to database maintenance, login to applications protected by RWTH Single Sign-On (e.g. RWTHonline, RWTHmoodle, Selfservice, SAP) will not be possible for a short time during the specified period.
Please log in to the application in which you would like to work during this period before the maintenance.
We assume that the interruption of the login will last about five minutes.

Sciebo is currently malfunctioning. The cause has already been recognised and a solution is already being worked on. Sciebo is expected to be available again in the next one to two hours.

The fault was rectified.

For a short period of time, there was an error while using RWTH Single Sign-On.
The problem has been solved.

RWTH Sciebo is currently not available.
The specialist department is working on a solution.

The fault has been rectified.

Unfortunately, the login via the RWTH Single Sign-On and thus into the connected services is currently only successful in individual cases.
If you receive an error message, please try to log in again in about an hour.
People who are already successfully logged in are not affected by the disruption.

The servers are currently at full capacity. We therefore ask you to try to log in at a later time (approx. in one hour). We are working on a solution to the problem.

Through various measures, which have significantly increased the overall performance of the servers, the loading difficulties and login problems were resolved around 3 pm.
For the time being, the message remains as a note, as we continue to monitor the load on the system.

The login to the RWTH Single Sign-On is stabilized. For this reason, we are ending this notice.

Am 24.06.2024 wird es eine geplante Downtime für MySciebo geben.
Die Downtime wird ca. 15 Minuten dauern.

Due to maintenance work, Sciebo will not be available Friday, 24.5.2024 between 05:45 and 06:45.

On Friday (24.05.2024) between 05:45 and 06:45 sciebo will not be available as scheduled.

Currently, external websites cannot be accessed. We are working on a solution.
Telephony may also be affected.

Zeitraum nach vorne erweitert.
Ticket auf weitere Queues ausgeweitet
Betraf u.a. auch sciebo und Videokonferenzen oder Chat über Webex

The sciebo.de website is currently unavailable. The fault has been reported.

Die Störung hängt anscheinend zusammen mit einem Ausfall der Internet-Anbindung der Uni Münster, der außerhalb unseres Einflussbereichs liegt.
Aus unserer Sicht ist die Uni Münster allerdings gegenwärtig (seit 10:16 Uhr) wieder erreichbar.

Sciebo is available again