IT Center Ticketportal/Tickettool

Monthly operating system patch for HelpLine servers

Maintenance has been completed.

Monthly operating system patch for HelpLine servers

Maintenance has been completed.

Due to a widespread system-wide outage, the Webdesk (for agents) and the ticket portal (for customers) are currently unstable. Support via email, phone, etc., is still available.

Unfortunately, due to today's widespread outage, the ticketing system is currently unable to retrieve emails. This means that email support is also unavailable.

Partial outage has been resolved.

To resolve the current issues, maintenance work will be performed today between 4:30 p.m. and 5:30 p.m. During this time, there will be a service interruption affecting most of the services at RWTH for approximately 10 minutes. Please take this last-minute announcement into account when planning your work.

The work has been completed, and the issue has been successfully resolved.

Login via RWTH Single Sign-On (SSO) is currently disrupted. As a result, it is not possible to log in to any connected services.

There is currently a widespread disruption affecting, among other things, the SSO, though not limited to it. The root cause analysis is still underway.

Most of the services are currently up and running again. The analysis is ongoing. We cannot rule out the possibility of further outages.

Most of the services are up and running again. Please note, however, that the underlying issue has not yet been resolved, and disruptions may therefore continue to occur.

Explanation Following the Outage:
On June 22, 2026, starting at 9:00 a.m., there was a widespread outage affecting our services, which primarily impacted the RWTH Single Sign-On but was not limited to it. By around 12:00 p.m., the situation had largely stabilized, allowing users to log in via RWTH Single Sign-On again; however, other issues (e.g., with the IT Center ticket tool and RWTHmoodle) persisted. On the same day, between 4:30 p.m. and 5:00 p.m., the data center firewall was rebooted, which resolved the remaining issues. The disruption was caused by problems with the data center core switch. To ensure a lasting improvement in the situation, maintenance on the affected system was successfully carried out on June 30, 2026.

Monthly operating system patch for HelpLine servers

Monthly operating system patch for HelpLine servers

Monthly operating system patch for HelpLine servers

Monthly operating system patch for HelpLine servers

Monthly operating system patch for HelpLine servers

Monthly operating system patch for HelpLine servers

Monatlicher Betriebssystempatch plus Sicherheitsupdate VMWare Tools sowie Zertifikatswechsel

Monthly operating system patch for HelpLine servers

Monatlicher Betriebssystempatch der HelpLine-Server

Monatlicher Betriebssystempatch der HelpLine-Server

Monatlicher Betriebssystempatch der HelpLine-Server

Monatlicher Betriebssystempatch der HelpLine-Server

During this period, the routing of the previous XWiN routers (Nexus 7700) will be switched to the new XWiN routers (Catalyst 9600). These routers are essential for RWTH's network connection. This changeover also requires the migration of the DFN connection, which is switched redundantly to Frankfurt and Hannover, and the RWTH firewall to the new systems.
There will be complete or partial outages of the external connection during the maintenance window. All RWTH services (e.g. VPN, email, RWTHonline, RWTHmoodle) will not be available during this period. The accessibility of services within the RWTH network will be temporarily unavailable due to limited DNS functionality.

Der Uplink nach Frankfurt wurde erfolgreich auf das neue System geschwenkt.

Umbau des Uplinks nach Hannover beginnt.

Uplink nach Hannover auf das neue System umgezogen.

BGP v4/v6 nach Frankfurt und Hannover sind nun über die neue Routern funktional.

Es stehen noch ein paar kleinere Nacharbeiten an.

Wartung ist abgeschlossen. Der Datenverkehr läuft nun vollständig über die neuen Router!

Problematik mit der Anbindung zur Physik identifiziert, Lösung erfolgt morgen früh.

Monatlicher Betriebssystempatch der HelpLine-Server

Monatlicher Betriebssystempatch der HelpLine-Server

Monatlicher Betriebssystempatch der HelpLine-Server

Monatlicher Betriebssystempatch der HelpLine-Server

Monatlicher Betriebssystempatch der HelpLine-Server

Monatlicher Betriebssystempatch der HelpLine-Server, Austausch Mailzertifikat

As a result of a fault that has already been rectified on November 21, 2024, there may be occasional delays in the delivery of email notifications and email replies from our support email address servicedesk@itc.rwth-aachen.de.
In urgent cases, please contact us by telephone on 0241-80 24680.
New contact requests are not affected, so you can reach the IT-ServiceDesk as usual via servicedesk@itc.rwth-aachen.de.

Monatlicher Betriebssystempatch der HelpLine-Server

Monatlicher Betriebssystempatch der HelpLine-Server