GigaMove

Due to prior maintenance work, uploading files via the Gigamove service is currently not possible. The responsible technical department has been informed and is working on a solution to the problem.

The Issues have been fixed

Following the widespread disruptions on June 22, 2026, the central data center Core L2 switch must be updated. The update is scheduled to take place during this period with very brief interruptions (<10 seconds).

To resolve the current issues, maintenance work will be performed today between 4:30 p.m. and 5:30 p.m. During this time, there will be a service interruption affecting most of the services at RWTH for approximately 10 minutes. Please take this last-minute announcement into account when planning your work.

The work has been completed, and the issue has been successfully resolved.

Even though most of the services are up and running again, the root cause of the problem has not been resolved. We are continuing to work behind the scenes to fix the issue. However, this also means that disruptions may still occur.

The work has been completed, and the issue has been successfully resolved.

Login via RWTH Single Sign-On (SSO) is currently disrupted. As a result, it is not possible to log in to any connected services.

There is currently a widespread disruption affecting, among other things, the SSO, though not limited to it. The root cause analysis is still underway.

Most of the services are currently up and running again. The analysis is ongoing. We cannot rule out the possibility of further outages.

Most of the services are up and running again. Please note, however, that the underlying issue has not yet been resolved, and disruptions may therefore continue to occur.

Explanation Following the Outage:
On June 22, 2026, starting at 9:00 a.m., there was a widespread outage affecting our services, which primarily impacted the RWTH Single Sign-On but was not limited to it. By around 12:00 p.m., the situation had largely stabilized, allowing users to log in via RWTH Single Sign-On again; however, other issues (e.g., with the IT Center ticket tool and RWTHmoodle) persisted. On the same day, between 4:30 p.m. and 5:00 p.m., the data center firewall was rebooted, which resolved the remaining issues. The disruption was caused by problems with the data center core switch. To ensure a lasting improvement in the situation, maintenance on the affected system was successfully carried out on June 30, 2026.

Due to a technical issue, Gigamove's functionality is currently impaired. We are working on a solution.

Most of the services are up and running again. Please note, however, that the underlying issue has not yet been resolved, and disruptions may therefore continue to occur.

There may currently be issues logging in via RWTH Single Sign-On (SSO).
This is because a new certificate has been active in the metadata since 9:30 a.m. today.
The relevant department has been notified and is working with the system operators to resolve the issue.

Maintenance work will be carried out on the IT Center's MySQL database servers during the specified period. The affected databases will not be available during the maintenance period. This affects the following IT Center applications, among others, which use these MySQL databases:
Gigamove, SeviRe, Jards, Mailadm, ADAM (admin web interface), RWTHblog, RANF, and the RWTHonline support form

Im angegebenen Zeitfenster werden die beiden redundanten Datacenter Core-Router gegen leistungsfähigere Router ersetzt. Da der Austausch wechselseitig erfolgen kann, ist dieser unterbrechungsfrei geplant.

Maintenance work will be performed on the IT Center’s MySQL database servers during the specified time period. During this maintenance the affected MySQL databases will be unavailable for a for a while

Among others (Gigamove, SeviRe, Jards, Mailadm, ADAM (Admin-Interface), RWTHblog, RANF, RWTHonline Supportform), the databases of the Multifactor Authentication (MFA) service are also affected by this maintenance.
Due to the critical importance of Multifactor Authentication (MFA) for RWTH’s operational processes, work on the MFA-related databases will be carried out immediately at the start of the maintenance. Accordingly, MFA will be unavailable between 7:00 a.m. and approximately 7:20 a.m. During this time, new logins to services using RWTH Single Sign-On will not be possible, but existing sessions will remain active.

Gigamove is currently experiencing issues with file uploads. Uploads may not be processed correctly, and the links provided may not be accessible.

We are aware of the issue and are working on a solution.

We worked on the upload issue today. Based on the current status, the function should now be available again as expected.
We will continue to monitor the situation and keep you informed. If problems persist, we kindly ask you to provide brief feedback.

At the moment, users may be experiencing issues logging in to Gigamove.
A solution is beeing worked on

The issue is resolved. All users in DFN-AAI can log in to Gigamove.

We are switching GigaMove storage.

Dual operation will be in place for two weeks.

This means that previously uploaded files can still be downloaded for the usual two weeks, but the subscription period cannot be extended.

All new files will be uploaded directly to the new storage as usual.

The web application will be temporarily unavailable during maintenance.

Due to a partial malfunction, all files uploaded to GigaMove on February 18 and 19, 2026, have been deleted without replacement. Please re-upload the affected files to GigaMove and share the new link with the intended recipients.

Due to the replacement of central switches in the data center at the Seffenter Weg and Wendlingweg locations, there may be brief outages of the services operated in the data center between 4 p.m. and 7 p.m., or 10 p.m. at the latest.

As a result, authentication for Wi-Fi and VPN will also be temporarily unavailable, meaning that logging into Wi-Fi (eduroam, RWTH institutes, RWTH devices) and all VPN areas may be temporarily disrupted.

The maintenance will also affect various IT Center services, which may also experience brief outages. This message has been extended to the affected services.

Die Wartung wurde erfolgreich beendet.

Due to an error, all files uploaded to GigaMove on February 18 and 19, 2026, were deleted. The error has been fixed, so files can be made available again.

Maintenance work will be carried out on the IT Center's MySQL database servers during the specified period. The affected databases will not be available during the maintenance period. This affects the following IT Center applications, among others, which use these MySQL databases:
Gigamove, SeviRe, Jards, Mailadm, ADAM (admin web interface), RWTHblog, RANF, and the RWTHonline support form

Wegen Wartungsarbeiten an den MySQL-Datenbankservern des IT Centers stehen die folgenden zugehörigen Anwendungen / Services im genannten Zeitraum nicht zur Verfügung:
- SeviRe, Gigamove, RWTHblog, JARDS, RWTHonline Supportformular, ADAM Weboberfläche, Mailadm, Icinga, RANF Portal, SMA Portal, Hiwi Portal

Die Wartung ist beendet.

Due to an unintentional configuration error, a data protection incident occurred on Monday, 11 August 2025, between 11:36 and 11:58 a.m. (or, in the context of RWTHmoodle, until approximately 12:40 p.m.):
Logged-in users may have been able to view the data of other logged-in users.
The following services are affected (analysis is ongoing):
- RWTHmoodle
- Git-Ce
- RWTHgpt
- Sciebo (only data in MySciebo)
- GigaMove
Affected persons will be informed separately by email.
If you have any questions, please contact our IT Service Desk (servicedesk@itc.rwth-aachen.de).

The analysis has already been completed for most of the affected services. The affected users have been identified and informed by us. Once the analysis has been finalised, we will provide another update here.

Today, there was a technical malfunction with this service. This temporarily led to limitations in the service. The malfunction has now been resolved, and the service is fully available again.

Wegen Wartungsarbeiten an den MySQL-Datenbankservern des IT Centers stehen die folgenden zugehörigen Anwendungen / Services im genannten Zeitraum nicht zur Verfügung:
- SeviRe
- Gigamove
- RANF Portal
- SMA Portal
- Hiwi Portal

RWTH Single Sign-On login ist not possible at the moment.
Existing sessions are not affected.
We are working on fixing the problem.

The problem has been solved.

There were disruptions to RWTH Single Sign-On in some cases during the specified period . After entering your login details, the screen loads and then an Internal Server Error appears. This affects all services that use the RWTH Single Sign-On login.

There are currently disruptions to RWTH Single Sign-On. After entering your login details, the screen loads and then an Internal Server Error appears. This affects all services that use the RWTH Single Sign-On login.
The specialist department has been informed and is working to resolve the issue.

The problem has been fixed.

Es werden Wartungsarbeiten an einem Teil der MySQL-Datenbankserver des IT Centers durchgeführt. Die betroffenen Datenbanken stehen während des Wartungszeitraums für ca. 15 - 20 Minuten nicht zur Verfügung. Betroffen hiervon sind unter anderem folgende Anwendungen des IT Centers, welche diese MySQL Datenbanken verwenden: Gigamove, SeviRe, Jards, Mailadm, RWTHblog, RANF, OpenLM und das RWTHonline Supportformular
MFA und Icinga sind von dieser Wartung nicht betroffen.

During this period, the routing of the previous XWiN routers (Nexus 7700) will be switched to the new XWiN routers (Catalyst 9600). These routers are essential for RWTH's network connection. This changeover also requires the migration of the DFN connection, which is switched redundantly to Frankfurt and Hannover, and the RWTH firewall to the new systems.
There will be complete or partial outages of the external connection during the maintenance window. All RWTH services (e.g. VPN, email, RWTHonline, RWTHmoodle) will not be available during this period. The accessibility of services within the RWTH network will be temporarily unavailable due to limited DNS functionality.

Der Uplink nach Frankfurt wurde erfolgreich auf das neue System geschwenkt.

Umbau des Uplinks nach Hannover beginnt.

Uplink nach Hannover auf das neue System umgezogen.

BGP v4/v6 nach Frankfurt und Hannover sind nun über die neue Routern funktional.

Es stehen noch ein paar kleinere Nacharbeiten an.

Wartung ist abgeschlossen. Der Datenverkehr läuft nun vollständig über die neuen Router!

Problematik mit der Anbindung zur Physik identifiziert, Lösung erfolgt morgen früh.

There is currently a problem with the RWTH Single Sign-On login. New logins are not possible.

The problem has been solved.

In der angegebenen Zeit findet ein Update unseres MFA-Backends statt. Während dieser Zeit können neue RWTH Single Sign-On Sitzungen mit MFA nicht gestartet werden. Weiterhin sind neue VPN-Sessions nicht möglich. Bestehende Sitzungen (SSO & VPN) bleiben unbeeinträchtigt aktiv.
Aufgrund von fehlenden Policies konnten nicht alle Token gefunden werden und es kam zu Problem bei der Anmeldung.

Bitte beachten Sie, dass der RWTH Single Sign-On (SSO) während der oben genannten Zeit aufgrund geplanter Wartungsarbeiten für wenige Sekunden nicht verfügbar sein wird.
Betroffene Dienste: Alle Anwendungen, die den SSO verwenden.
Auswirkungen: Es können keine neuen Sitzungen gestartet werden und bestehende Sitzungen sind nicht nutzbar. Nutzerinnen und Nutzer in bereits geöffneten Anwendungen können jedoch bis zu ihrem Logout normal weiterarbeiten.
Während der Wartung sehen Sie eine entsprechende Wartungsseite.

Deleting files is currently not possible in general.

Im angegebenen Zeitraum wird eine Netzwerk-Wartung im Datenbankservernetz des IT Centers durchgeführt. Von dieser Wartung ist ein Teil der im IT Center gehosteten MySQL Datenbanken betroffen, diese werden während dieses Zeitraums zeitweise nicht erreichbar sein.
Betroffen sind unter anderem die Datenbanken von Gigamove, SeviRe, Jards, Mailadm, RWTHblog, RANF, OpenLM, RWTHonline Supportformular sowie die im IT Center gehosteten Institutsdatenbanken.
MFA, Icinga und RWTHmoodle sind von dieser Wartung nicht betroffen.

This evening around 20:25 - 21:00 there was a performance low in the SSO service and was checked by the specialist department during this time. The problem has been solved and fast logins without waiting times are possible again.

It is currently not possible for external users to up- or download files. Deleting files is currently not possible in general.
A solution is being worked on. Until the issue has been rectified, you can extend uploaded files so that the download links do not change.

Im angegebenen Zeitraum werden Wartungsarbeiten an einem Teil der MySQL-Datenbankserver des IT Centers durchgeführt. Die betroffenen Datenbanken stehen während der Wartung für ca. 15 - 20 Minuten nicht zur Verfügung. Betroffen hiervon sind unter anderem folgende Anwendungen des IT Centers, welche diese MySQL Datenbanken verwenden: Gigamove, SeviRe, Jards, Mailadm, RWTHblog, RANF, OpenLM und das RWTHonline Supportformular
MFA und Icinga sind von dieser Wartung nicht betroffen.

At the moment, single sign-on and multi-factor authentication are sporadically disrupted. We are already working on a solution and ask for your patience.

Im angegebenen Zeitraum werden Wartungsarbeiten an einem Teil der MySQL-Datenbankserver des IT Centers durchgeführt. Für die Wartung ist ein Server Neustart erforderlich, so dass die dort gehosteten MySQL Datenbanken während dieser Wartung für kurze Zeit nicht zur Verfügung stehen.
Betroffen davon sind auch abhängige Services des IT Centers, welche diese MySQL Datenbanken verwenden, d.h. unter anderem Gigamove, SeviRe, Jards, Mailadm und RWTHblog.
MFA und Icinga sind von dieser Wartung nicht betroffen.

Es kommt zu Fehlermeldungen beim Upload von Dateien. Am Problem wird gearbeitet.

Die Störung wurde behoben.

Maintenance work will be carried out on the IT Center's MySQL database servers during the specified period. The MySQL databases hosted by the IT Center will be unavailable for a total of approx. 15 minutes during this maintenance.
This also affects dependent services of the IT Center that use these MySQL databases, i.e. MFA, SeviRe, Mailadm, Gigamove, Jards, RWTHblog, among others.
Due to the great importance of multi-factor authentication (MFA) for the work processes at RWTH, the work on the MFA-related databases is carried out directly at the start of maintenance. Accordingly, MFA will not be available between 7:00 and probably 7:20 am. During this period, new logins to services with RWTH Single Sign-On are not possible.

Die Wartung ist beendet.

For a short period of time, there was an error while using RWTH Single Sign-On.
The problem has been solved.

Due to the expired certificate for idm.rwth-aachen.de, no IdM applications and the applications that use RWTH Single Sign-On can be accessed.
We are working on a solution.
- An insecure connection message is displayed when calling up IdM applications.
- When calling up applications with access via RWTH Single Sign-On, a message about missing authorisations is displayed.

The certificate has been updated and the applications can be accessed again. Please delete the browser cache before accessing the pages again.

Im angegebenen Zeitraum werden Wartungsarbeiten an den MySQL-Datenbankservern des IT Centers durchgeführt. Die vom IT Center gehosteten MySQL Datenbanken werden während dieser Wartung nicht zur Verfügung stehen.
Betroffen davon sind auch abhängige Services des IT Centers, welche MySQL Datenbanken verwenden, d.h. unter anderem Gigamove, MailAdm, SeviRe, JARDS, RWTHblog, Icinga, Hiwi Portal, RANF

Die Wartung ist beendet.

Due to DNS disruption, the name servers of various providers are currently not returning an IP address for hosts under *.rwth-aachen.de.
As a workaround, you can store alternative DNS servers in your connection settings, e.g. the Level3-Nameserver (4.2.2.2 and 4.2.2.1) or Comodo (8.26.56.26 und 8.20.247.20). It may also be possible to reach the RWTH VPN server, in which case please use VPN.

Instructions for configuring an alternative DNS server under Windows can be found via the following links:
https:
www.ionos.de/digitalguide/server/konfiguration/windows-11-dns-aendern/
https:
www.netzwelt.de/galerie/25894-dns-einstellungen-windows-10-11-aendern.html
You can also use VPN as an alternative. If you cannot reach the VPN server, you can adjust the host file under Windows according to the following instructions. This will allow you to reach the server vpn.rwth-aachen.de. To do this, the following entry must be added:
134.130.5.231 vpn.rwth-aachen.de
https:
www.windows-faq.de/2022/10/04/windows-11-hosts-datei-bearbeiten/

The hosts of RWTH Aachen University can now be reached again from outside the RWTH network.

Individual users may have experienced problems even after the fault was rectified on 25 August at 9 pm. On 26.8. at 9 a.m. all follow-up work was completed, so there should be no further problems.

Aufgrund von Erneuerung der SSL Zertifikate wird der vCenter Server im genannten Zeitraum teilweise kurzzeitig nicht erreichbar sein.
Alle VMs laufen wie gewohnt weiter und die Erreichbarkeit der darauf laufenden Dienste wird NICHT durch diese Wartung beeinträchtigt werden. Lediglich die Funktionen des HTML5 Clients für das Management ihrer VMs werden nicht verfügbar sein, da Sie sich während der Wartung nicht am vCenter Server einloggen können.

Während der Wartung ist es zu Fehlern gekommen, sodass die Wartung verlängert werden muss.

---englisch version below---
Due to maintenance, some servers are currently unavailable.
There are temporary connection problems with some services.